Quality Policy
DebtForce is committed to:
- providing high quality products and services to our customers
- ensuring customer requirements are met and efforts are focused on enhancing customer satisfaction whilst meeting our statutory and regulatory requirements
- identifying risks and opportunities associated with the conformity of our products and services
- maintaining, measuring, reporting and reviewing measurable objectives and targets for our quality management system
- encouraging employees to participate in quality improvement activities
- identifying, evaluating, and correcting non-conformances with our products and services
- implementing, maintaining and continuously improving our quality management system to enhance performance
- providing adequate resources to achieve the intent of this policy, objectives and targets and all elements of our quality management system.
Our workers shall:
- provide a high quality of service to meet customer expectations
- actively engage with and support quality improvement programs
- report non-conformities, complaints and risks to a senior manager within DebtForce for further review and investigation
- comply with DebtForce quality management system documentation, training and instruction
This Quality Policy shall:
- be available as documented information and to interested parties as appropriate
- be communicated within DebtForce
Health and Safety Policy
DebtForce is committed to:
- providing safe and healthy working conditions for the prevention of work-related injury and ill health
- eliminating hazards and reducing health and safety risks from our activities, products and services, so far as is reasonably practicable
- investigating incidents to prevent recurrence by implementing and reviewing corrective and preventive actions
- maintaining, measuring, reporting and reviewing measurable objectives and targets
- complying with applicable legislative and compliance obligations
- implementing, maintaining and continuously improving our OHS management system to enhance performance
- consulting with our workers, their representatives and other relevant persons, and ensuring their participation in improving, matters affecting their health and safety.
- providing adequate resources to achieve the intent of this policy, objectives and targets and all elements of our OHS management system to the standard of AS/NZS ISO 45001:2018.
Our workers shall:
- present for work in a safe and fit manner
- take reasonable care that their acts or omissions do not adversely affect their health and safety, or that of other persons
- report incidents and unsafe practices to a senior manager
- comply with DebtForce’s OHS management system documentation, training and instruction
This Health and Safety Policy shall:
- be available as documented information and to interested parties as appropriate
- be communicated within DebtForce